• Order processing: 1–2 days (Monday–Friday)
  
• Shipping after processing: 3–5 days (Monday–Friday)
  
• Total delivery time: 4–7 business days
  
• Order cutoff time: 3:00 PM (Amsterdam time, Monday–Friday)

Standard shipping is free.

First check your tracking code. If you haven't received anything by day 7, wait at least 3 more days. If nothing has arrived by then, contact us: info@pootivo.nl

Yes, but only before shipment. Send an email to info@pootivo.nl with your order number. If the package has already been shipped, you can return it in accordance with the return policy; the customer is responsible for the return costs.

You have 30 days from the delivery date to initiate the return process.

We only accept returns of:

• New, unused products in their original packaging
• Products with no signs of use
• Products with original tags and intact hygiene seals

The customer is responsible for the return shipping costs.

Step 1: Send an email to info@pootivo.nl with your order number to request a return.

Step 2: We will send you return information, including the return address.

Step 3: Send the package with a tracking number and share the code with our customer service team.

Returns are accepted by mail only. We do not provide return labels.

After receiving the shipment, we inspect the items. If they meet our return conditions, a refund will be issued. Processing the refund takes up to 10 days from the date we receive the returned product.

Contact us within 24 hours of receiving the package at info@pootivo.nl, providing your order number and clear photos of the issue. We will resolve it as quickly as possible.

No, we do not offer exchanges. If you want a different product, return the order in accordance with our returns policy and place a new order.

• E-mail: info@pootivo.nl
• Phone: +31 6 3867 1382
• Working hours: Monday – Friday: 08:30 – 18:00
• Address: Ravensteinlaan 3, Roosendaal, 4706VG, Netherlands